Squarespace Template Policies

Last updated: March 12th 2025

Purchasing Policy

When you purchase a Squarespace Template, you will receive a link to accept the template as a new website, this template will not be added to an existing website unless you purchase an Install Package add-on.

We will always do our best to have your template sent within 24 hours, but please understand that this time frame may vary due to potential unforeseen circumstances and although unlikely, we can’t guarantee that it won’t take longer. Please email support@thesquaretouch.com if it has been over 24 hours. Please note that there may be a delay on this time frame over the weekend/holidays.

Once the template is added into your account, it is no longer ours and is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot come back into the site and reverse them.

A purchase of a Template includes your chosen template sent to you only once:

If you make any accidental changes to your template and want the template sent again, or, if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will have to repurchase the template so we can prepare and send it again.

Your template will come into your account on a free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we can prepare and send it again. Avoid letting your trial run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.

If you purchase a Website and Sales Page together, we will send them together as one website, unless you contact us prior and request otherwise. Please note that your Sales Page will look sightly different than the demo as the Sales Page will take on the design settings of the Website Template (eg fonts, colors, spacing etc).

Refund Policy

Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and requirements prior to purchasing. If you have any template specific questions, please contact us before you purchase.

Support Policy

Your template purchase comes with the following support included, valid for 90 days from the date of purchase. Any support after this time will be at an extra cost.

We are happy to help you with support relating to:

  • Template related questions

  • Basic Squarespace questions related to the template.

  • Custom code support only for CSS that is included with the template

Your template purchase does not include support with:

  • Squarespace advice not related to the template

  • Business advice

We offer support via our support form and we aim to respond within 24 hours Mon-Fri (1 business day). Though this time frame may vary due to potential unforeseen circumstances and bank holidays.

If your support request falls outside of our support policy, we can offer hourly support. Please email support@thesquaretouch.com for more information.

Install Policy

(Only applicable if you have purchased one of our Squarespace Template Install packages.)

This install service will transfer your chosen Squarespace Template/s into your existing Squarespace website.

We will always do our best to have your template installed within 48 hours, but please understand that this time frame may vary due to potential unforeseen circumstances and although unlikely, we can’t guarantee that it won’t take longer. Please email support@thesquaretouch.com if it has been over 48 hours and you are waiting for an install. Please note that there may be a delay on this time frame over the weekend/holidays.

Once the template is installed into your website, it is no longer ours and is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot come back into the site and reverse them.

While we are in your site we will do our best to not disturb any of your existing content, but we cannot be held responsible in the unlikely event of any issues or glitches during our install process that results in removal or disruption of your existing content.

The Square Touch reserves the right to decline or cancel any installation at any time. In the event of an installation order being cancelled, The Square Touch will refund the full amount of the Install service. Though we cannot refund for the Squarespace Template purchased in conjunction with this order.

Copyright + Licensing Policies

Squarespace Website Templates:

Each Website Template purchase may be used for one project/business only, but you can reuse the templates as many times as you want to within the one project/business.

Squarespace Sales Page Templates:

Each Sales Page Template purchase may be used for one project/business only, but you can reuse the templates as many times as you want to within the one project/business.

Social Media Templates:

Each template pack purchase may be used for one project/business only, but you can reuse the templates as many times as you want to within the one project/business.

By purchasing a template, you agree that:

If you are using the template to build a design for a client, you are prohibited from claiming or promoting these designs as solely your own.

You may not resell the design or claim the design as your own. 

You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.

Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your unlawful use of the supplied images.

The design is copyrighted The Square Touch and The Square Touch owns the rights to all designs and files (excluding any photography and pre-made graphics in Canva) included in your purchase and design.

Your completed website design may be used in our template showcase, sales pages or on our social media for demonstration and promotion purposes.

Misc Important Notes

You will need a Squarespace subscription to use these templates. Please read each template description carefully to see what is needed for that particular template.

All prices listed are in USD.

The term "Squarespace" is a trademark of Squarespace, Inc. This website and it’s products are not affiliated with Squarespace, Inc.